Hotline:+84 905 516 517

Frequently asked questions

Frequently asked questions about QCM

    Find what you need to know in our question section. We are happy to assist you all time
  • What kind of machines and equipment does QCM manufacture?

    QCM designs and manufactures machineries and equipment such as fish scales machine, fish fillet machine, shrimp length grading machine, shrimp weight grading machine, sushi shrimp cutting machine ..., machines for agriculture, food industry (fresh porridge packaging line, magnetic baking line, microwave food drying line, restaurant washing machine, microwave dryer ...) < / p>

  • Does QCM design and manufacture machines according to customers' specific requirements?

    Yes, we do. We specialize in designing and manufacturing custom machine. Just providing us your desired profiles and requirements such as component brand, type of material, we can make machines that fit your needs.

  • Does QCM send technical staff to the customer's factory?

    Yes, we do. We visit your factory for installation, training, repairing and other purposes as required.

  • Can QCM improve the machines we have?

    Yes we can. Please give us details; We will assess the appropriateness of the Machine required for the current Machine and make recommendations to maximize your production efficiency.

  • How many models of QCM machine?

    Depending on customers' requirements when signing a contract with QCM, QCM will advise on designing and manufacturing suitable models.

  • Can you ship internationally?

    Yes, as of early 2018, QCM has supplied Sushi shrimp cutting machine to Mexico market, fish blanching machine to Japan market and fish scales machine to international market.

  • What methods of payment do you accept?

    We accept the following forms of payment: L/C, T/T, Visa and Cash

  • How many years/ in which condition does your machine last?

    Our customers have been using QCM machines over 8 years until now (with suitable maintenance).

  • Warranty?

    QCM is willing to repair defects and make exchanges against malfunctions due to manufacturing defects for 12 months from the loading date. Repairs will be made free of charge.

  • Repair Service Arrangement?

    Please contact QCM Customer Service at +84.2366.523.503 - Hotline: +84.905.516.517 hoặc to inform about QCM machines’ issues. We will arrange technician(s) to support you online (with simple cases) or come to your factory to fix them.

  • For how long my machine will be checked/ repaired?

    We try to fix your machines as fast as possible. Maximum is two days from notification date; our technicians will start taking care of your machines.

  • Can we visit QCM's factory and workshop?

    Please tell us in advance so that we can arrange a Factory Tour and pick you up.
    Contact: hoặc +84.905.516.517.

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